Investigating — 11:53 AM PT
We are investigating reports of inbound calls to practice lines ringing without connecting. Calls placed during this period may not reach the agent. We will update shortly.
Identified — 11:55 AM PT
We have identified the cause as a service interruption with an upstream telephony provider affecting our inbound call handling. A fix is in progress.
Resolved — 11:56 AM PT
Service has been restored and inbound calls are connecting normally. The interruption affected inbound calls between 11:09 and 11:56 AM PT. Calls placed during this window may not have connected and callers would have heard ringing followed by a busy signal. Practices are encouraged to review voicemail and missed-call records for that period. We have put additional monitoring in place to detect this class of failure automatically.
Resolved
Investigating — 11:53 AM PT
We are investigating reports of inbound calls to practice lines ringing without connecting. Calls placed during this period may not reach the agent. We will update shortly.
Identified — 11:55 AM PT
We have identified the cause as a service interruption with an upstream telephony provider affecting our inbound call handling. A fix is in progress.
Resolved — 11:56 AM PT
Service has been restored and inbound calls are connecting normally. The interruption affected inbound calls between 11:09 and 11:56 AM PT. Calls placed during this window may not have connected and callers would have heard ringing followed by a busy signal. Practices are encouraged to review voicemail and missed-call records for that period. We have put additional monitoring in place to detect this class of failure automatically.
