Resolved
Our transcription service provider has resolved the issue. We have confirmed the fix after testing on our end. We have resumed accepting inbound calls.
Identified
Our transcription service provider has identified the issue, and is working on a fix. We are also investigating methods to improve resiliency to such supply chain outages.
Identified
We have confirmed that the outage is caused by our transcription service provider. They have announced a partial outage with elevated streaming error rates.
Investigating
The third-party vendor we use for realtime transcription during calls seems to be down, as all our requests to them are failing. We have paused all incoming calls while we investigate. All calls will now forward automatically to each practice's backline number.