Resolved
All services are fully operational again.
Monitoring
Email notifications have now resumed. The notification queue that has built up over the last few hours is gradually clearing up. We will continue monitoring the situation until everything is back to normal
Monitoring
Inbound calls have been operating smoothly, but will continue to be monitored closely. Email notifications are still impacted by the outage. All email notifications since the start of the outage have been stuck in the queue, and have not been sent out.
Monitoring
Our third-party dependencies are now stable, but require close monitoring. We have started enabling inbound calls again, and will be monitoring for any degraded performance.
Monitoring
A significant portion of AWS (Amazon Web Services) services are still down, which impacts third-party dependencies. AWS has released an update that a solution is live and is being monitored.
Monitoring
A global AWS outage is causing many downstream services to experience outages. While our AWS service is not directly impacted, many third-party services we rely on our experiencing degraded service. All incoming calls are paused in order to mitigate negative patient experiences, and downstream scheduling conflicts.